DROP-IN CASE MANAGER
Organizational Overview: Prevention Point Philadelphia (PPP) is a multi-service public health organization dedicated to protecting the health and welfare of the homeless, drug users, sex workers, and the uninsured. PPP works to provide safe and humane alternatives to the war on drugs, working to reduce the prevalence of HIV and Hepatitis C by linking people to the health resources they need. PPP meets people where they are, providing information and access to resources with dignity and respect. Using a harm reduction approach, PPP offers low threshold, culturally sensitive, non-judgmental services to address the health and social service needs of people in Philadelphia. PPP promotes harm reduction through mobile medical care, sterile syringe exchange, referrals to social services, and comprehensive prevention case management services.
Case Manager Position Overview: The Harm Reduction Service Center aka The Drop-In, is a foundation of Prevention Point Philadelphia's (PPP) in-house services. People come into Prevention Point, in majority, through our drop-in center. We regularly seeing anywhere from 125 to 200 people daily. Many people coming in our doors have the need for on the spot case management not specific to any other program PPP has.
Client concerns are not limited to but often include: linkage to primary medical care, behavioral health care, Naloxone training, help accessing public benefits, phone calls to family and friends, legal concerns, referrals to other outside agencies and their services, questions about best harm reduction practices and linkage (if appropriate) to other PPP services. The Drop-In case manager will specifically deal with those participants and their needs that come into our drop-in for said services on a Monday-Friday schedule. The Drop-In case manager will also be expected to help inform participants about our daily services and special events, assist the drop-in staff (when not doing case management) with helping the drop-in run smoothly.
Duties and Responsibilities:
1. Engage with clients who spend time in the drop-in on Monday through Friday
2. Conduct assessment of needs with participants of the drop-in by completing a drop-in chart.
3. Conduct client interviews to assess for medical and psychosocial needs. Provide face-to-face care coordination sessions and linkage to internal and external referral sources.
4. Refer and link clients to mental health services.
5. Coordinate client referrals to support groups, medical care, legal assistance, public benefits, identification procurement, and other supportive services.
6. Coordinate referral to primary medical care, especially HIV primary care and Hepatology care. Conduct treatment and medication initiation and adherence discussions with clients at regularly scheduled sessions.
7. Help coordinate activities and trainings in the drop-in and outreach efforts
8. Integrate HIV and hepatitis c screening and counseling into client sessions.
9. Engage clients in meaningful and frank discussions about risk behaviors, including overdose and relapse risk. Conduct overdose prevention trainings as part of these discussions.
10. Actively participate in supervision, team, and staff meetings.
11. Keep accurate and comprehensive charts on clients, including information on client interviews, counseling sessions, referrals, and submit paperwork in a timely fashion. Perform data entry on a monthly basis using internal data bases and CareWare.
12. Work in a fast-paced environment and assist with additional operational needs including drop-in center coverage and answering the agency telephone.
13. Perform other duties as assigned by supervisor.
* Proficiency in Microsoft excel
* Fluent in Spanish
How to apply:
Please send a cover letter and resume to [email protected] with Case Manager as the subject.
No calls will be taken for this position.
DROP-IN SERVICE CENTER LEADER
PPP operates the Harm Reduction Services Center (HRSC aka “The Drop-In Center”) for 150-300 participants daily. Every day participants are provided with a safe space to get off the streets for few hours. There they also sign up for services, receive referrals for housing, food, clothing and shelter, showers, and other supportive services. Overall services signed up for in the drop-in center include (day-to-day services are subject to change) case management, HIV/HCV testing, linkage and treatment, art and health workshops, trainings, surveys, free doctors, legal clinic, drug treatment referrals, meal service, mail service and more! The goal of the drop-in center is to educate the individual, be a gateway to services and assist these individuals with accessing necessary resources in a non-judgmental way.
The drop-in center service leader is responsible for creating and maintaining a clean, safe, and comfortable environment for participants. The leader is expected to build trusting relationships with guests and supervise the support staff. During emergency situations, the leader is responsible for coordinating action and calling the appropriate coordinating staff members.
Duties and Responsibilities:
- Must be able to engage, interact, and work toward fostering positive relationships with drop-in center guests and other staff.
- Lead drop-in staff in performing tasks specific to the drop-in and connect guests to necessary social services and community resources outside of the drop-in.
- Have at least a basic understanding of various resources available to participants and openness to learning about such resources
- Take lead in emergency situations as needed. Be trained and willing to administer Narcan in the event of an opiate overdose.
- Maintain the safety and security of drop-in center guests, co-workers, volunteers, equipment, and building. Regularly monitor the location and activity of all guests.
- Enforce all program policies and procedures.
- Possess the ability to make quick and sound decisions within the drop-in center environment and execute if need be.
- Assure tasks are completed.
- Ensure area clean-up as needed.
- Help monitor staff for accurate and timely logs for each shift.
- Other duties as assigned by supervisor.
Minimum Qualifications and Preferred Skills:
- Knowledge of and experience working with persons experiencing homelessness, substance use, and mental health issues.
- Willingness to make executive decisions during rare emergency situations (i.e. call police for protection, close the drop-in for safety)
- Dedication to assisting others while fostering their self-esteem and dignity.
- Commitment to a harm reduction philosophy including meeting people where they are and creating a safe, non-judgmental environment.
- Bi-lingual/Spanish speaking preferred
- Willing to familiarize self with and implement crisis de-escalation, overdose reversal, and mental health emergency protocols.
How to apply:
Please send resume to [email protected]nline.org with Drop-in Service Center Support Staff as the subject line.
No calls will be taken for this position.
BI-LINGUAL HOUSING CASE MANAGER
Position Overview: The Housing Case Manager will assist in the operation of PPP’s expanding housing services program. They will support residents of PPP’s emergency housing program in developing housing plans and assist them in accessing other necessary resources. This work will build on PPP’s expertise in identifying and working with individuals who face addiction and/or homelessness. The housing case manager will work with individuals to identify housing related goals and action plans as well as linkage to necessary medical care, drug treatment, and benefits services. They will also assist the case management team in addressing the housing needs of clients in our medical, drop-in, and medication assisted treatment programs.
Job Duties and Responsibilities:
- Conduct brief assessments to identify individuals’ short term needs and qualification for housing placements.
- Manage client files on paper and in the Homeless Management Information System (HMIS) database.
- Assist individuals who meet criteria in accessing housing placements including emergency shelter, safe haven, Journey of Hope, rapid re-housing, and other placements as available.
- Coordinate with other PPP staff and programs to link clients to necessary medical, substance use, and public benefits needs.
- Collaborate with referral service providers including assessment centers, housing programs, Office of Homeless Services (OHS), and Department of Behavioral Health (DBH).
- Work with nighttime shelter staff to address resident issues in a timely manner. Meet with residents as needed to discuss safety planning, shelter expectations, and other concerns related to residency.
- Assist with outreach and re-linkage for those who have left housing placement
- Actively participate in supervision, team, and staff meetings
- Participate in leadership team on-call rotation
- Work in a fast-paced environment and assist with additional operational needs including drop-in center coverage and answering the agency telephone.
- Other duties as assigned by supervisor
Please note that this job may require working staggered, non-traditional hours including evenings.
- Skill in communicating effectively with a variety of people of different backgrounds
- Strong computer and professional writing skills
- Ability to use a harm reduction approach to housing and addiction
- Dynamic, creative, flexible, able to learn and adapt in a changing environment
- Ability to work independently and as part of a team
- Bilingual (Spanish)
- At least two years’ experience with communities impacted by homelessness, poverty, substance use, and/or HIV/AIDS.
- Knowledge of Philadelphia homeless and housing services
- Knowledge of Philadelphia behavioral health and drug treatment systems preferred
- Demonstrated commitment to advocacy and social justice, particularly as related to harm reduction, poverty, and homelessness
- This position includes the normal physical demands of a community-based health program, including lifting/moving up to 25lbs, bending, and carrying. Other physical requirements include walking and standing for long periods and sitting for up to 30 minutes.
- This position is exempt from the overtime provisions of the Fair Labor Standards Act
Please send a cover letter and resume to [email protected] with Case Manager as the subject. No calls will be taken for this position.