SEE ADDITIONAL JOB DESCRIPTIONS AND OTHER AVAILABLE POSITIONS ATTACHED BELOW. 

Organization Overview:

Prevention Point Philadelphia (PPP) is a multi-service public health organization dedicated to protecting the health and welfare of the homeless, drug users, sex workers, and the uninsured. PPP meets people where they are, providing information and access to resources with dignity and respect. Using a harm reduction approach, PPP offers low threshold, culturally sensitive, non-judgmental services to address the health and social service needs of people in Philadelphia. PPP promotes harm reduction through mobile medical care, sterile syringe exchange, referrals to social services, and comprehensive prevention case management services.

IT SUPPORT SPECIALIST

Successful candidates will have 2 to 4 years of helpdesk and/or desktop experience. Preferred Education: A+ Certification and Network + Certification or demonstrated equivalent. It is a diverse business process environment that requires independent critical thinking.

Responsibilities

  • The Desktop Support Specialist provides day to day help desk support for the customer base of the Department of Technology and Information (DTI).
  • Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.
  • Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
  • Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.
  • Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities.
  • Responsible for logging incidents and problem resolution activities into a computerized tracking system.
  • Responsible for maintaining a robust and accurate knowledge base repository.
  • Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
  • Responsible for generating help desk related performance statistics, as required.

This is a diverse business process environment that requires independent critical thinking.

  • Specialists perform basic troubleshooting of network connectivity and infrastructure issues.
  • Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.
  • Basic troubleshooting of LAN/WAN issues
  • Remote troubleshooting of desktop issues
  • Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now)
  • Assess, report and communicate between all parties for problem resolution (including, but not limited to, field support deployment).
  • Proactive responsiveness to time sensitive issues.
  • Escalate complex issues as necessary

Requirements

  • Prior experience working in a technical phone support role (2 years)
  • Prior experience with diagnosis, troubleshooting and tracking of computer related incidents (2 years)
  • Prior experience providing hands on PC and peripheral equipment troubleshooting, repair and installation support (1 year)
  • Prior experience escalating problems and incidents to designated level 2 and level 3 help desk support entities (1 year)
  • Prior work interfacing with outside vendors to assist in team/and customer support for field locations related to outages and telecom issues (1 year)
  • Prior experience in a role that requires customer centric focus coupled with problem solving abilities (1 year)
  • Strong written and verbal communication skills
  • Very strong customer service skills
  • Prior experience working with a service ticketing tool (1 year)
  • Troubleshooting of basic LAN/WAN issues (1 year highly desired)
  • Prior experience working multiple shifts (1 year desired)

Please send letter of interest and resume to:  cristina@ppponline.org

 

HR OFFICE ASSISTANT

PPP is a dynamic agency that is expanding to meet the needs of the people it serves and employs.  The Human Resources Office Assistant will be responsible for helping the Human Resources Director create and implement new structures to support this growing agency.  Within PPP, Human Resources is a newer department so the Assistant will asked to research other agencies’ human resource policies and bring back best practice ideas.  The responsibilities of the position can range from detailed tasks such as rectifying payroll and timesheet conflicts to bigger-picture tasks such as orienting a new hire to the Prevention Point philosophy and culture.  

Duties and Responsibilities:

The Human Resources Office Assistant is expected to:

  • Work under the supervision of the Human Resources Director
  • Assist in posting open positions by working with department heads to write up job descriptions for open positions
  • Respond to incoming job applications and help set up interviews with relevant parties
  • Ensure new hire paperwork is completed and processed in a timely manner
  • Perform background checks and contact references, as needed
  • Assist in compiling an employee orientation
  • Schedule and conduct employee orientation with new hires
  • Assist in compiling and distributing an employee handbook to all staff
  • Keep accurate records of all employee benefits and extra compensations
  • Assist in processing timesheets and payroll
  • Keep track of employee’s off time, either due to vacation or sick leave
  • Maintain an updated database with all the information about current employees, including personnel information like salary, start date, and past grievances, etc
  • Ensure supervisors complete on-going performance evaluations on the staff they supervise
  • Properly charting personnel files and documents
  • Assisting with internal event organization and coordination, including recreational events and training activities
  • Research other human resource policies and share best practices, as needed
  • Assist with the adoption of an electronic Human Resources system
  • Keep all personnel information confidential

Minimum Qualifications and Preferred Skills:

  • Knowledge of and experience working with persons experiencing homelessness, substance use, and mental health issues
  • Proficiency with MS Office programs and other related computer softwares
  • Must be highly organized, detail-oriented, and motivated
  • Must be able to work independently and in a team setting
  • Commitment to a harm reduction philosophy including meeting people where they are and creating a safe, non-judgmental environment
  • Previous Human Resources experience preferred

How to apply:

Please send resume to cristina@ppponline.org with HR Office Assistant as the subject line.

No calls will be taken for this position.

 

LEAD DROP-IN CENTER SERVICE STAFF

Organization Overview:

Prevention Point Philadelphia (PPP) is a multi-service public health organization dedicated to protecting the health and welfare of the homeless, drug users, sex workers, and the uninsured. PPP meets people where they are, providing information and access to resources with dignity and respect. Using a harm reduction approach, PPP offers low threshold, culturally sensitive, non-judgmental services to address the health and social service needs of people in Philadelphia. PPP promotes harm reduction throughout its services including mobile and in-building medical care, street outreach, an all year respite called Point of Refuge, HIV/HCV testing and linkage to care, an HIV medical clinic, a drug treatment program entitled Stabilization, Treatment and Engagement Program (STEP), legal services, overdose prevention trainings and kit distribution, safer sex materials and education, sterile syringe exchange and education, referrals to social services, and comprehensive prevention case management services and more.

Drop-in Service Center Leader Position Overview:

PPP operates the Harm Reduction Services Center (HRSC aka “The Drop-In Center”) for 150-300 participants daily. Every day participants are provided with a safe space to get off the streets for few hours. There they also sign up for services, receive referrals for housing, food, clothing and shelter, showers, and other supportive services. Overall services signed up for in the drop-in center include (day-to-day services are subject to change) case management, HIV/HCV testing, linkage and treatment, art and health workshops, trainings, surveys, free doctors, legal clinic, drug treatment referrals, meal service, mail service and more! The goal of the drop-in  center is to educate the individual, be a gateway to services and assist these individuals with accessing necessary resources in a non-judgmental way.

The drop-in center service leader is responsible for creating and maintaining a clean, safe, and comfortable environment for participants. The leader is expected to build trusting relationships with guests and supervise the support staff.  During emergency situations, the leader is responsible for coordinating action and calling the appropriate coordinating staff members.

Duties and Responsibilities:

  • Must be able to engage, interact, and work toward fostering positive relationships with drop-in center guests and other staff.
  • Lead drop-in staff in performing tasks specific to the drop-in and connect guests to necessary social services and community resources outside of the drop-in. 
  • Have at least a basic understanding of various resources available to participants and openness to learning about such resources
  • Take lead in emergency situations as needed. Be trained and willing to administer Narcan in the event of an opiate overdose.
  • Take lead on serving meals up to 4 times a week.
  • Maintain the safety and security of drop-in center guests, co-workers, volunteers, equipment, and building. Regularly monitor the location and activity of all guests.
  • Enforce all program policies and procedures.
  • Possess the ability to make quick and sound decisions within the drop-in center environment and execute if need be.
  • Assure tasks are completed.
  • Ensure area clean-up as needed.
  • Help monitor staff for accurate and timely logs for each shift.
  • Other duties as assigned by supervisor.

Minimum Qualifications and Preferred Skills:

  • Knowledge of and experience working with persons experiencing homelessness, substance use, and mental health issues.
  • Willingness to make executive decisions during rare emergency situations (i.e. call police for protection, close the drop-in for safety)
  • Dedication to assisting others while fostering their self-esteem and dignity.
  • Commitment to a harm reduction philosophy including meeting people where they are and creating a safe, non-judgmental environment.
  • Bi-lingual/Spanish speaking preferred
  • Willing to familiarize self with and implement crisis de-escalation, overdose reversal, and mental health emergency protocols.
  • Willing to work on holidays as needed.
  • Willing to work overnights during the winter as needed.

How to apply:

Please send resume and cover letter to kerri@ppponline.org with Drop-in Service Lead as the subject line.

 

MEDICAL CASE MANAGEMENT COORDINATOR 

Qualifications: 

At least a bachelor’s, preferably a masters, degree in social work, or a related field.   

Minimum two years’ experience of working in the HIV field and D&A-related experience.

Spanish speaking preferred.

Position Overview: 

Medical Case Management Supervisor will be working with a team of two medical case managers with a total of 80 clients who are enrolled for MCM services through the AIDS Activities Coordinating Office (AACO) and assigned to Prevention Point Philadelphia.  MCMs provide the full range of case management services to HIV positive clients assigned to caseload of approximately 40-45 clients and maintain a minimum of 450 units or service (15 minute increments) per month. MCM supervisors are expected to meet with MCMs individually for supervision twice a month. MCM Supervisor also needs familiarity with CareWare for monthly data entry and is expected to regularly audit files and write narratives for submission to AACO regarding medical case management as well as food bank and substance abuse grants.

Duties & Responsibilities:

  • Act as medical case management supervisor for two medical case managers that are serving individuals and families infected/affected by HIV/AIDS by assessing clients’ needs and developing, implementing and monitoring service care plans.
  • Support MCMs in linking clients to appropriate medical, mental health, addiction and support services.
  • Responsible for regular quality management and auditing of AACO funded program charts and CareWare documentation entered by medical case managers.
  • Provide support to MCMs for on-site case management in clinics or hospitals as needed and accompany clients to at least 2 medical visits per year and conduct home visits as necessary.
  • Collaborate with other service providers and agencies.
  • Provide information, education and referral to clients and members of their support system as required.
  • Adhere to PPP's harm reduction approach (meeting people where they are & withholding judgment about choices they make; acknowledging people’s decisions about their own health).
  • Assist MCMs in keeping accurate and comprehensive charts on participants, including information on participant interviews, counseling sessions, referrals, and submit paperwork in a timely fashion. Perform data entry on a monthly basis using internal databases, Evaluation Web, and CareWare. Provide services in accordance with standards set by PPP and our funders, including the AIDS Activities Coordinating Office.
  • Outreach and triage for patients that are diagnosed newly positive through the testing department to engage in care and enrollment in medical case management program.
  • Help with triage and outreach Clinica Bienestar, a comprehensive HIV primary care clinic at Prevention Point Philadelphia in partnership with Philadelphia FIGHT. Clinica Bienestar has sessions on Tuesday afternoon and all day Wednesday.
  • Have regular staff meetings with MCM team as well as Clinica Bienestar staff.
  • Complete written documentation of client interactions within two business days.
  • Work in a fast-paced environment and assist with additional operational needs including drop-in center coverage and answering the agency telephone.
  • Perform other duties as assigned by supervisor.

How to apply: 

Please send a cover letter and resume to jobs@ppponline.org with Medical Case Manager as the subject. No calls will be taken for this position. 

 

MEDICAL CASE MANAGER 

Qualifications: 

At least a bachelor’s, preferably a masters, degree in social work, or a related field.   

Minimum two years’ experience of working in the HIV field and D&A-related experience.

Spanish speaking preferred.

Position Overview: 

Medical Case Managers will be working with clients who are enrolled for MCM services through the AIDS Activities Coordinating Office (AACO) and assigned to Prevention Point Philadelphia.  MCMs provide the full range of case management services to HIV positive clients assigned to caseload of approximately 40-45 clients and maintain a minimum of 450 units or service (15 minute increments) per month.

Duties & Responsibilities:

  • Act as medical case manager for individuals and families infected/affected by HIV/AIDS by assessing clients’ needs and developing, implementing and monitoring service care plans.
  • Link clients to appropriate medical, mental health, addiction and support services.
  • Coordinate and monitor services; assist clients with advocating for entitlements.
  • Provide on-site case management in clinics or hospitals as needed and accompany clients to at least 2 medical visits per year.
  • Conduct home visits as necessary.
  • Collaborate with other service providers and agencies.
  • Provide information, education and referral to clients and members of their support system as required.
  • Adhere to PPP's harm reduction approach (meeting people where they are & withholding judgment about choices they make; acknowledging people’s decisions about their own health).
  • Keep accurate and comprehensive charts on participants, including information on participant interviews, counseling sessions, referrals, and submit paperwork in a timely fashion. Perform data entry on a monthly basis using internal databases, Evaluation Web, and CareWare. Provide services in accordance with standards set by PPP and our funders, including the AIDS Activities Coordinating Office.
  • Help with triage and case management in Clinica Bienestar, a comprehensive HIV primary care clinic at Prevention Point Philadelphia in partnership with Philadelphia FIGHT. Clinica Bienestar has sessions on Tuesday afternoon and all day Wednesday.
  • Actively participate in team and staff meetings and supervisions.
  • Complete written documentation of client interactions within two business days.
  • Work in a fast-paced environment and assist with additional operational needs including drop-in center coverage and answering the agency telephone.
  • Perform other duties as assigned by supervisor.

How to apply: 

Please send a cover letter and resume to jobs@ppponline.org with Medical Case Manager as the subject. No calls will be taken for this position. 

 

EMERGENCY HOUSING SUPPORT STAFF

Emergency Housing Support Staff Position Overview:

PPP operates two emergency shelters for up to 80 homeless individuals. Every day guests are provided housing, food, showers, and other supportive services. Our goal is to assist these individuals with accessing necessary resources including long-term housing.

Support staff are responsible for creating and maintaining a clean, safe, and comfortable environment for guests. Staff are expected to build trusting relationships with guests and assist them in their efforts to secure housing and other necessary services.

Duties and Responsibilities:

  • Must be able to engage, interact, and work toward fostering positive relationships with respite guests.
  • Possess the ability to make quick and sound decisions within the respite environment.
  • Assist housing coordinator and case management staff in connecting respite guests to necessary social services and community resources.
  • Assist with emergency situations as needed. Be trained and willing to administer Narcan in the event of an opiate overdose.
  • Maintain the safety and security of respite guests, co-workers, volunteers, equipment, and building. Regularly monitor the location and activity of all guests.
  • Enforce all program policies and procedures.
  • Assist in meal preparation and service.
  • Assist with kitchen, bathroom, and common area clean-up as needed.
  • Maintain accurate and timely logs for each shift.
  • Other duties as assigned by supervisor.

Minimum Qualifications and Preferred Skills:

  • Knowledge of and experience working with persons experiencing homelessness, substance use, and mental health issues.
  • Dedication to assisting others while fostering their self-esteem and dignity.
  • Commitment to a harm reduction philosophy including meeting people where they are and creating a safe, non-judgmental environment.
  • Bi-lingual/Spanish speaking preferred
  • Willing to familiarize self with and implement crisis de-escalation, overdose reversal, and mental health emergency protocols.

How to apply:

Please send resume to jobs@ppponline.org with Emergency Housing Support Staff as the subject line.

 

CLICK ON THE FILE ATTACHMENTS BELOW FOR FULL EMPLOYMENT JOB DESCRIPTIONS or OTHER POSITIONS NOT LISTED ABOVE.

  • HR Office Assistant
  • EH Support Staff
  • Wound Care Nurse
  • PAD Recovery Navigator
  • JUNIOR DEVOPS ENGINEER